CRM Integrations
Connect didlogic to your CRM so your team can call contacts straight from their records.
Why connect your CRM
- Call in one click. Agents start a call from the contact they're looking at, with no number to copy or dial.
- Use the phones you already have. Calls ring the agent's desk phone, softphone, mobile app or webphone first, then connect to the contact.
- Keep your numbers and rates. Calls go through your didlogic account, with your caller IDs, routing and pricing.
How it works
Most integrations use the Click2Call API:
- An agent clicks a call button in the CRM.
- The CRM sends a Click2Call request to didlogic.
- didlogic rings the agent's SIP account first.
- Once the agent answers, didlogic dials the contact and connects the call.
To build calling into a web-based CRM itself, with a dialer inside the page, see the Voice SDK. To get call details and recordings back into your CRM, use Webhooks.
Guides
| CRM | What you get |
|---|---|
| Zoho CRM | A call button on each contact in the Contacts list |
Note: We're adding guides for more CRMs. If yours isn't listed, contact your account manager and we'll help you connect it.