Mobile App
This guide covers our official mobile application for iOS and Android. Designed to provide a secure, high-performance interface for managing your business communications on the go.
Getting Started
Download Links: App Store · Google Play
Sign-In Methods
You can access the app using two different workflows depending on your role:
| Method | Best For... | Access Level |
|---|---|---|
| Email & Password | Account Owners / Admins | Full access to balance, AI Receptionists, and all SIP accounts. |
| SIP Credentials | Individual Employees | Access only to their assigned line, history, and contacts. No access to billing or AI setup. |
A single SIP account can only be active on one mobile device at a time. If you log into a second mobile device with the same SIP ID, the first session will be disconnected.
That SIP ID can still be used simultaneously on a desktop PBX or a different third-party softphone.
Your session will remain active for 30 days. If the app is not opened or no calls are received within this period, the session will expire for security. You will receive a reminder notification 24 hours before this happens.
Core Features
Outbound Calling
Select your preferred Outbound Number in the Account section. Only purchased DIDs or verified additional IDs are available.
Enter a number on the Keypad screen. The app supports dialing with or without the + prefix. The system automatically detects the destination country based on the country code.
You can also paste numbers directly into the keypad area by tapping the phone number display.
Inbound Calls & Push Notifications
You will receive inbound calls even if the app is closed or running in the background if the SIP account used by the app is set up as a destination for the number.
If you miss a call, you will receive a push notification. Intentional "Declines" do not trigger a notification.
Ensure you have granted Notification Permissions and that your DID destination is set to the SIP account you are currently logged into. Notifications are required for the app to receive calls and notify you of missed calls.
SMS Messaging & Notifications
You can send and view text messages directly from the native messaging interface inside the app. To send an SMS, ensure your selected sender line is an SMS-capable number. Otherwise, the app will prompt you to purchase an SMS-eligible number.
In the History section, you can switch to the SMS history to view communication via all of your purchased numbers. You can also view the communication history for a specific number by applying a filter. When a new inbound text message arrives, you will receive a push notification on your device.
Ensure you have granted Notification Permissions in your device settings. Notifications are strictly required for the app to wake up for inbound calls, receive incoming text alerts, and notify you of missed activities. If you wish to silence message alerts while keeping the feature active, you can toggle SMS Notifications off inside the app settings.
Contacts & History
You can sync your phone's native contact book with the app. These contacts remain local to your device and are not uploaded to didlogic servers. Contacts created within the app are marked with our logo and sync across your Webphone and other app sessions.
All processed calls and messages appear in their respective History tabs. You can tap or long-press any record to quickly call back, reply with an SMS, save it as a new contact, or view full activity details.
AI Receptionists (Agents)
Available only via Email Sign-in. Users signed in with SIP credentials do not have access to AI Receptionists.
You can manage your AI Receptionists directly from the mobile app (Account → AI Agents). These agents act as automated assistants that can answer business FAQs and route calls to human staff.
Features:
- Knowledge Base: Upload documents or URLs to "train" your agent.
- Human Hand-off: Set a "Transfer Number" so the AI can route the caller to you if requested.
Troubleshooting & Nuances
When an outbound call attempt fails, the app will return one of the following errors:
- 402 Not Enough Funds: Insufficient balance or account suspension.
- 403 Forbidden: Account is under compliance review, or the destination/Caller ID is blocked.
- 480 Temporarily Unavailable: The call attempt was declined by the receiving provider.
- 484 Invalid Number: The number dialed is incomplete or does not exist.
If your text message fails to send, ensure that:
- Your account balance is positive.
- The selected sender number is active and explicitly supports two-way SMS (voice-only lines cannot send text messages).
If you experience technical issues, activate the "Enable Logging" switch in the Account section. This allows our staff to pull diagnostic logs from your device for troubleshooting.